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Cookies & Privacy Policy

Data-privacy statement

General notice and mandatory information

Designation of the party responsible:

The party responsible for the processing of data on this website is:

Olsen UK Ltd.
Michael Simon
First Floor3 - 4 Bywell Place
London W1T 3DN

The party responsible shall determine, either alone or jointly with others, the purposes of and methods of processing personal data (e.g. names, contact information, etc.).

Revocation of your consent to data processing

Certain data-processing operations are only possible with your explicit consent. You may at any time revoke your previously granted consent. A simple e-mail notification shall be sufficient for revocation purposes. This revocation shall not affect the legality of data-processing up to the moment of revocation.

Your right of appeal to the corresponding supervisory authorities

You have the right to appeal to the competent supervisory authority, as the affected party, in the event of a breach of data-protection law. The competent supervisory authority for legal questions concerning data protection is the official party in charge of data protection in the German federal state (Land) in which our company’s headquarters is located. The following link provides a list of data protection officers, along with their respective contact details: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Your rights regarding data transfer and portability

You have the right to demand the transfer to yourself or to a third party of data that we process automatically on the basis of your consent or in fulfilment of a contractual agreement. The data concerned shall be supplied in a machine-readable format. If you demand the transfer of data to another responsible party, this shall depend on such a transfer being technically feasible.

Your right to access, rectification, blocking and deletion

You have the right – at any time, free of charge and subject to applicable statutory provisions – to obtain details of your stored personal data, the origin of the data concerned, parties to which they might have been supplied and the purpose of data-processing and, if necessary, the right to rectify, block or delete such information. You may also at any time use the options listed under “Legal details” to contact us, both in this respect and regarding other questions affecting the subject of personal data.

SSL / TLS encryption

Our website uses SSL or TLS encryption, both for security reasons and for the protection of confidential information that you might send to us in our capacity as website operator. This ensures that data transferred via our website will not be accessible to any third party or parties. The presence of “https://” and a padlock icon in the address line of your browser program indicates that the connection is encrypted.

Server log files

The website provider automatically saves, to a server log file, information that your browser program transmits to us automatically. This includes:

  • Type and version of browser program
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Date and time of the server request
  • IP Address

None of these data shall be combined with any other data sources. Art. 6, sect. 1, subsection b of the General Data Protection Regulation (GDPR) provides the legal basis for the processing of data for the purposes of fulfilling an agreement or other contractual arrangement.

Data transfer upon conclusion of a contract for the sale and shipment of goods

Personally identifiable data shall only be transferred to a third party or parties to the extent required to fulfill the contract. The third parties concerned may include, for example, suppliers of payment or logistics services. No further transfer of data shall occur unless you have given your express consent in this respect.

Art. 6, sect. 1, subsection b of the GDPR provides the legal basis for the processing of data for the purposes of fulfilling an agreement or other pre-contractual arrangements.

Registration on this website

You may register on our website for the purpose of using certain features. The data so transferred shall be used exclusively for the purposes of providing the feature or service concerned. All obligatory fields must be completed in full at the time of registration. If not, registration will be refused.

We will notify you by e-mail in the event of significant changes such as those carried out on technical grounds. The e-mail concerned will be sent to the address that you used during registration.

The processing of the data that you entered at the moment of registration shall take place on the basis of your consent (art. 6, sect. 1, subsection a of the GDPR). You may at any time revoke your previously granted consent. A simple e-mail notification shall be sufficient for revocation purposes. This revocation shall not affect the legality of data-processing up to the moment of revocation.

We shall store your registration data for as long as you remain a registered user of our website. If you cancel your registration, your data will be deleted. This does not affect statutory retention-period requirements.

Contact form

Data, including your contact details, submitted via the online contact form shall be saved in order to process your enquiry or deal with any follow-up questions might arise. This information will not be disclosed to any other party without your consent.

The processing of the data that you enter via the contact form shall be exclusively subject to your consent (art. 6, sect. 1, subsection a of the GDPR). You may at any time revoke your previously granted consent. A simple e-mail notification shall be sufficient for revocation purposes. This revocation shall not affect the legality of data-processing carried out up to the moment of revocation.

We shall retain these contact-form data until you request their deletion or revoke your consent to storage, or until there is no further need to store the data concerned. This shall not affect mandatory statutory provisions, with particular reference to retention-period requirements.

Newsletter data

We require your e-mail address in order to send you our newsletter. You must verify your e-mail address and give your consent to receiving the newsletter. Additional data is not collected or is optional. The data concerned shall be used for the sole purpose of sending you the newsletter.

The processing of the data that you enter when subscribing to the newsletter shall be exclusively subject to your consent (art. 6, sect. 1, subsection a of the GDPR). You may at any time revoke your previously granted consent. A simple e-mail notification of cancellation shall be sufficient. You may also click on the “Unsubscribe” link on the newsletter page. This revocation shall not affect the legality of data-processing carried out up to the moment of revocation.

Subscription-related data shall be deleted when you cancel your subscription. We will however retain these data if they have been submitted to us elsewhere and for other purposes.

YouTube

Our website uses YouTube plug-ins to incorporate and display video content. The provider of the video portal is YouTube, LLC., of 901 Cherry Ave, San Bruno, CA 94066, USA.

If you open a page that includes a YouTube plug-in, this creates a connection with servers belonging to YouTube. YouTube will then be aware of which of our pages you have visited.

If you are logged into your YouTube account, YouTube may associate your browsing history directly with your personal profile. You can prevent this by logging out first.

We use YouTube to enhance the visual presentation of our online presence. This constitutes a legitimate interest within the meaning of art. 6, sect. 1, subsection f of the GDPR.

For further details of how your user-data are processed, please refer to YouTube’s data-privacy statement: https://policies.google.com/privacy?hl=en&gl=de .

Cookies

Our website uses cookies. These are small text files that your web browser stores on your end-user device. We use cookies to make our online presence more user-friendly, more effective and more secure.

Some of these are so-called “session cookies”. Session cookies are automatically deleted at the end of your browser session. There are however other cookies that remain on your end-user device until you delete them yourself. These cookies help us to recognise you when you revisit our website.

The latest web browser programs allow you to monitor, restrict or prevent the use of cookies. Many web browsers can be configured to delete cookies automatically when you exit the program. The disabling of cookies can however lead to limited functionality of our website.

The use of cookies for electronic communications or for the provision of certain desired functions (e.g. our online shopping basket) is subject to art. 6, sect. 1, subsection f or the GDPR. We have a legitimate interest, as the operator of this website, in the saving of cookies in order to ensure the smooth, trouble-free provision of our services. The use of other cookies (e.g. for analysis functions) is dealt with in a separate section of this data-privacy statement.

Econda


Our website uses the functions of econda, a website analysis service. This website analysis service is provided by econda GmbH, Eisenlohrstr. 43, D-76135 Karlsruhe, Germany.

Econda uses cookies and tracking pixels, to carry out the analysis of usage patterns.

To ensure the tailored design and optimum performance of this website, solutions and technologies by econda GmbH (www.econda.de) not only collect and store anonymised data, but also utilize this data to compile usage profiles by means of pseudonyms. Cookies can be used for this purpose which make it possible for an Internet browser to be recognized. Without the express consent of a visitor, however, usage profiles will not be stored together with data pertaining to the pseudonymous visitor. IP addresses, in particular, are rendered indecipherable immediately after receipt, which makes it impossible to match a usage profile with an IP address.

For more information about Econda, whose data protection and technology, visit http://www.econda.com/econda/company/data-protection/

If you do not want Econda to create an anonymous user profile of your activities on the website, you can disable the web analytics by Econda by clicking here: http://www.econda.com/econda/company/data-protection/revocation-of-data-storage/.

 

Google Analytics

Our website uses the functions of Google Analytics, a website analysis service. This website analysis service is provided by Google Inc., of 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses “cookies”. These are small text files that your web browser program stores on your end-user device to permit the analysis of your website usage. Cookie-generated information about your usage of our website is transferred to and stored on a server belonging to Google. The servers concerned are normally located in the United States of America.

The legal basis for the use of Google Analytics cookies is art. 6, sect. 1, subsection f of the GDPR. We have a legitimate interest, as the operator of this website, in the analysis of user behaviour in order to optimise our website and, if applicable, advertising.

IP anonymisation

We use Google Analytics in conjunction with the IP anonymisation function. If you are in a member-state of the European Union or a territory belonging to European Economic Area, this ensures that Google will transfer your IP address to the USA in a truncated form. There may be exceptional cases in which Google does not truncate your IP address until after transferring the full version to a server located in the USA. Google may use this information on our behalf to evaluate your usage of the website, to draw up reports on website activities and in order to provide further services relating to website and Internet usage. None of the IP addresses transferred by Google Analytics will be combined with other data held by Google.

Web browser plug-in

You can configure your web browser program to disable cookies. This will however restrict some of the features of our website. You can also prevent Google from collecting or processing data relating to your website usage (including your IP address). To do so, please click on the following link and install the corresponding browser plug-in: https: https://tools.google.com/dlpage/gaoptout?hl=de.

Opposition to the collection of data

You can likewise disable data collection by Google Analytics by clicking on the link included below. This saves an “opt-out cookie”, which prevents any data being collected on your future visits to our website: Disable Google Analytics.

For further details of how Google Analytics handles user data, please go to Google's data-privacy statement: https://support.google.com/analytics/answer/6004245?hl=de.

Order Processing

We have entered into an order processing agreement with Google that is designed to ensure full compliance with statutory data-protection requirements.

Demographics and Google Analytics

Our website uses the “Demographics” feature of Google Analytics. This permits the creation of reports that detail the age, gender and interests of website visitors. These details are obtained from Google’s online advertising and visitor-data supplied by third parties. These data cannot be assigned to a specific person. You can disable this feature at any time. You can do so by changing the settings of your Google account, or by generally blocking data collection by Google Analytics as shown in “Opposition to the collection of data” (see above).

PayPal

Our website permits payments via PayPal. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., of 22-24 Boulevard Royal, L-2449 Luxembourg.

If you pay by PayPal, the payment data that you enter are transmitted to PayPal.

The legal bases for the transfer of your data to PayPal are: art. 6, sect. 1, subsection a of the GDPR (consent), and art. 6, set. 1, subsection b of the same (data-processing for the purposes of fulfilling a contract). You may at any time revoke your previously granted consent. This shall not affect data processed up to the moment of revocation.

Google AdWords and Google Conversion Tracking

Our website uses Google AdWords. This service is provided by Google Inc., of 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States of America.

AdWords is an online advertising program. We also work with Conversion Tracking in the context of our online advertising. When you click on a Google advertisement, a Conversion Tracking cookie is saved to your computer. Cookies are small text files that your web browser stores on your end-user device. Google AdWords cookies, which expire after 30 days, are not used for personal identification purposes. The cookie lets Google and us know that you have clicked on an advertisement and been forwarded to our website.

Each Google AdWords customer receives a different cookie. These cookies cannot be tracked across the websites of AdWord customers. Conversion cookies are used to compile conversion statistics for AdWords customers that use the Conversion Tracking service. The AdWords customers concerned then know how many users have clicked on their advertisement and been forwarded to web pages with a Conversion Tracking tag. AdWords customers do not however receive information allowing the identification of individual users. If you do not wish to participate in such tracking, you can oppose its use. This is done by disabling conversion cookies in the user settings of your web browser program. This will also prevent your inclusion in Conversion Tracking statistics.

Conversion cookies are stored on the legal basis of art. 6, sect. 1, subsection f of the GDPR. We have a legitimate interest, as the operator of this website, in the analysis of user behaviour in order to optimise our website and advertising.

For further details of Google AdWords and Google Conversion Tracking, please refer to Google’s data-privacy statements: https://www.google.de/policies/privacy/.

The latest web browser programs allow you to monitor, restrict or prevent the use of cookies. The disabling of cookies can however lead to limited functionality of our website.

Terms & Conditions

These are the terms and conditions of use and supply for www.olsen.co.uk (Site). Please read these terms and conditions carefully before you start to use the Site or purchase any products from it. By using the Site and purchasing products from it, you indicate that you accept these terms and conditions and that you agree to be bound by them.

The Site is operated by Olsen UK Limited (we, us and our). We are a limited company registered in England and Wales. Our registered company number is 02670597 and our registered office is at First Floor, 3 - 4 Bywell Place, London W1T 3DN. Our VAT registration number is GB564550533.

If you do not agree to these terms and conditions, please refrain from using the Site or purchasing any products from it. We may require you to stop using the Site at any time by giving you notice.

We reserve the right to change these terms and conditions from time to time by changing them on the Site and by continuing to use the Site you accept these changes and agree to be bound by them. These terms and conditions were last updated on 13th April, 2013.

Before you place an order, if you have any questions relating to these terms and conditions please contact our customer service team by e-mail on service@olsen.co.uk

We do not sell products for purchase by minors (individuals under 18 years of age). If you are under 18 years of age, you may only purchase products with the involvement of a parent or guardian.

  1. TERMS OF USE

    Access to the Site

    It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the Site and that it is compatible with the Site. It is also your responsibility to ensure that all persons who access the Site through your internet connection are aware of these terms and conditions, and that they comply with them.

    We cannot guarantee the uninterrupted or error-free operability of the Site. Access to the Site is permitted on a temporary basis and we reserve the right to withdraw, modify or suspend the service we provide on the Site without notice. We will not be liable to you or any third party for any unavailability, modification, suspension or withdrawal of the Site, or any features, parts or content of the Site at any time for any period.

    This site is controlled and operated by us from the United Kingdom and is intended for United Kingdom residents and we make no representation that any material contained on this site is appropriate for any other jurisdiction.

    Registration

    We may, from time to time, restrict access to certain features, parts or content of the Site, or the entire Site, to users who have registered with us. You may also register with us to speed up the process of purchasing products on return visits to the Site.

    By applying to register with the Site you warrant to us that you are 18 years of age or over and that you are resident in the United Kingdom. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

    You must ensure that any registration details (including personal information) you provide are true, accurate, up to date and complete in all respects. You must notify us immediately of any changes to the registration details (including personal information) provided by contacting our customer service team by e-mail on service@olsen.co.uk.

    We may accept or reject any application to register with us at any time and we may suspend or terminate your account with us at any time at our discretion if we believe you have breached these terms and conditions. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorised use or other security breach of which you become aware. By using the Site as a registered member, you accept to be bound by these terms and conditions. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any detail you provide for the purposes of registering as a user proves to be false.

    What you are allowed to do

    You may only use the Site for non-commercial use and to purchase products from the Site and only in accordance with these terms and conditions. You may retrieve and display content from the Site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed before you access the relevant features, parts or content.

    What you are not allowed to do

    Except to the extent expressly set out in these terms and conditions, you are not allowed to:

    1. store pages of the Site on a server or other storage device connected to a network or create an electronic database by (i) systematically downloading and storing all or any of the pages of the Site; or (ii) by screen scraping, framing, caching, data extraction or programmatic access whether by robot, spider or otherwise; or (iii) by printing pages of the Site in a systematic or regular manner so as to create a database in hard copy form;
    2. collect or harvest personally identifiable information from the Site;
    3. remove or change any legal notices or other content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted;
    4. use the Site to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
    5. use the Site to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
    6. attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to our site or circumvent, disable or otherwise interfere with our security-related features;
    7. reproduce, copy, distribute, publicly display or re-sell any part of the Site in contravention of these terms and conditions;
    8. create links to the Site from any other website, without our prior written consent;
    9. modify, translate, reverse engineer, decompile or disassemble the Site or parts of the Site or create derivative works from the Site; or
    10. use the Site for any business, commercial or public purpose.

    You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our group companies and affiliates.

    All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them and you must, at our option, return or destroy any copies of any materials you have made in breach of these terms and conditions.

    Intellectual property rights

    We are the owner or licensee of all intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos).

    Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights in the Site or its content.

    You must not modify the paper or digital copies of any material you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. In the event you print off, copy or store pages from the Site (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.

    Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged.

    Content

    We may change the format and content of the Site from time to time. You agree that your use of the Site is on an 'as is' and 'as available' basis and at your sole risk.

    Whilst we try to make sure that all information contained on the Site is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.

    We make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded. To the fullest extent permitted by law, we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content. No liability can be accepted by us in respect of any changes made to the content of the Site by unauthorised third parties.

    We make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded. To the fullest extent permitted by law, we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content. No liability can be accepted by us in respect of any changes made to the content of the Site by unauthorised third parties.

    Third party links

    To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for: (i) the privacy practices of such websites; (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources; or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

    Privacy

    Use of your personal information submitted via the Site is governed by our privacy policy.

  2. TERMS OF SUPPLY

    Ordering

    Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Place Order" button on the final checkout page. You will also have to agree to these terms and conditions before you can place your order.

    After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number and detailing the products you have ordered. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, in our discretion, decline to accept any order.

    Non-acceptance of an order may be a result of one of the following:

    1. The product you ordered being out of stock.
    2. Our inability to obtain authorisation for your payment.
    3. The identification of a pricing or product description error.
    4. Attempted purchase of products by someone under the age of 18.

    Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (Dispatch Confirmation). The contract between you and us in relation to the products ordered (Contract) will only be formed when we send you the Dispatch Confirmation.

    The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.

    If you require any information regarding orders you have placed with us please email us at the following address: service@olsen.co.uk

    Delivery

    Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation or the date the Contract between you and us was concluded, unless there are exceptional circumstances.

    If such exceptional circumstances are likely to persist in the long term, we shall be entitled to cancel, either in whole or in part, the delivery concerned. In this case, you shall be immediately notified that the product ordered is not available and shall be reimbursed in full where payment has been taken.

    We currently only deliver to addresses in England, Wales, Scotland and Northern Ireland. We are unable to deliver to the Channel Islands. We reserve the right to refuse to deliver in certain areas from time to time.

    Products comprised within the same order cannot be delivered to different addresses.

    Deliveries are made by the delivery method stated during the order process.

    Where deliveries are made by courier, the following provisions apply:

    1. You will be notified during the order process of your options to choose specific delivery times and dates (if any). Otherwise, deliveries will usually take place on Monday to Friday, excluding bank and public holidays within the hours of 8am and 5pm.
    2. Please note that the courier may require deliveries to be signed for.
    3. Deliveries will be made to your door. Our courier will not be responsible for any additional carrying, unpacking or positioning of products.

    Our courier and postal service providers will use their reasonable efforts to arrange delivery but if they are unable to do so, your order will be cancelled and you will be refunded to the original payment method. We reserve the right to impose storage and/or re-delivery charges if you are not present to take delivery.

    We shall use our reasonable endeavours to meet any date agreed for delivery, but we will not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

    Delivery of the products shall be made to the delivery address specified in the order and you shall make all arrangements necessary to take delivery of the products whenever they are tendered for delivery.

    Risk and Title

    Products ordered will be at your risk from the time of delivery. Ownership of the products will also pass to you on delivery, provided we have received full payment of all sums due in respect of the products, including delivery charges.

    Price and payment

    The price of products is as quoted on the Site from time to time.

    Prices include VAT but exclude delivery costs, which will be added to the total amount due. Our standard delivery charge is £4.95 per order, although this may vary depending on the quantity of products ordered.

    Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

    The Site contains a large number of products and it is always possible that some of the products listed may be incorrectly priced. We will verify prices as part of our sale procedures so that the correct price will be stated when you pay for the products. If we discover a manifest error with our prices then we may cancel your order and refund you.

    Payment for all orders must be made by credit or debit card or PayPal on the checkout page. Credit/debit card purchases may be subject to validation checks (which you consent to) and authorisation by the relevant card issuer. If the issuer of your payment card refuses to or does not for any reason authorise payment to us for a particular purchase, we will not accept your order. Please note that it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

    Additional Terms

    Products purchased may be sold subject to additional terms and conditions relating to that product. Any such additional terms and conditions will be made clear to you during the purchase process on the Site.

    Promotional discounts

    Coupons, discounts and promotional discount codes offered by us are valid only for use as part of a purchase made via the Site, unless otherwise stated. Such promotional discounts are not valid for use as part of a purchase in our stores or concessions.

    Contract cancellation

    Except in relation to certain products set out below, you may cancel a Contract at any time before your order is delivered and up to seven working days afterwards, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy (see below).

    To cancel a Contract, you must inform us in writing, giving us your name, address and order reference. You must also return the products to us within 14 days of notifying us of the cancellation, in the same condition in which you receive them (except to the extent reasonably necessary for you to examine them), and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right to claim the cost of any deterioration from you.

    You will not have any right to cancel a Contract for the supply of any of the following products:

    1. perishable items, such as cosmetic grooming products or other items which cannot be returned for health or hygiene reasons; or
    2. products that have been customised or made to your own specifications,

    unless such products were damaged or faulty when delivered to you or have been incorrectly delivered.

    Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Dispatch Confirmation. Nothing in this section affects your legal rights.

    Our refunds policy

    If you cancel a Contract between us within the seven-day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. We will refund the price of the product in full, including the cost of delivery. However, you will be responsible for the cost of returning the item to us.

    We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

    Faulty products

    If any product you order is damaged or faulty when delivered to you, we may offer a repair, exchange or refund, as appropriate, in accordance with your legal rights. If you believe a product was delivered damaged or faulty, you must inform us in writing, giving us your name, address and order reference. Nothing in this section affects your legal rights.

    Product information

    Whilst we have taken reasonable steps to depict products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a product when you receive it.

  3. GENERAL

    Our liability

    Nothing in these terms and conditions shall limit or exclude our liability to you:

    1. for death or personal injury caused by our negligence;
    2. for fraud or fraudulent misrepresentation;
    3. for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
    4. under Part I of the Consumer Protection Act 1987; or
    5. for any other liability that may not, under English law, be limited or excluded.

    Subject to this, in no event shall we be liable to you (whether caused by tort or by breach of contract or otherwise) for loss of anticipated savings, data, wasted time, indirect or consequential losses, or for any loss of profit, revenue, contracts, or goodwill. Any liability we do have for losses you suffer arising from any Contract is strictly limited to the purchase price of the relevant products and to losses that were foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

    You are responsible for and agree to pay us any losses, costs or expenses that we suffer as a result of you failing to comply with these terms and conditions.

    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.

    General

    If any part or provision of these terms and conditions of use are found to be unenforceable, this shall not affect the validity of any other part or provision.

    You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. We may assign these terms and conditions or any rights hereunder without your consent or notice.

    All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.

    These terms and conditions supersede any previous versions.

    Law

    These terms and conditions shall be governed by and construed in accordance with the laws of England and you agree that any dispute between us regarding them or the Site will only be dealt with by the courts of England. Nothing shall prevent us from bringing proceedings to protect our intellectual property rights before any competent court.

    Contacting us

    Please submit any questions you have about these terms and conditions or any problems concerning the Site by email to info@olsen.co.uk or by using our online customer service form.

    Last updated: April 2013

Legal notice

Registered office:

Olsen UK Ltd
First Floor
3 - 4 Bywell Place
London, W1T 3DN

Registered in England and Wales no. 2670597

VAT REG NO GB564550533

Contact

E-Mail: service@olsen.co.uk

Concept, Design and Technical Realization

superReal GmbH | Create Commerce
info@superReal.de
www.superReal.de

Platform of the EU Commission regarding online dispute resolution: https://ec.europa.eu/consumers/odr/

Cookies & Privacy Policy

Data-privacy statement

General notice and mandatory information

Designation of the party responsible:

The party responsible for the processing of data on this website is:

Olsen UK Ltd.
Michael Simon
First Floor3 - 4 Bywell Place
London W1T 3DN

The party responsible shall determine, either alone or jointly with others, the purposes of and methods of processing personal data (e.g. names, contact information, etc.).

Revocation of your consent to data processing

Certain data-processing operations are only possible with your explicit consent. You may at any time revoke your previously granted consent. A simple e-mail notification shall be sufficient for revocation purposes. This revocation shall not affect the legality of data-processing up to the moment of revocation.

Your right of appeal to the corresponding supervisory authorities

You have the right to appeal to the competent supervisory authority, as the affected party, in the event of a breach of data-protection law. The competent supervisory authority for legal questions concerning data protection is the official party in charge of data protection in the German federal state (Land) in which our company’s headquarters is located. The following link provides a list of data protection officers, along with their respective contact details: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Your rights regarding data transfer and portability

You have the right to demand the transfer to yourself or to a third party of data that we process automatically on the basis of your consent or in fulfilment of a contractual agreement. The data concerned shall be supplied in a machine-readable format. If you demand the transfer of data to another responsible party, this shall depend on such a transfer being technically feasible.

Your right to access, rectification, blocking and deletion

You have the right – at any time, free of charge and subject to applicable statutory provisions – to obtain details of your stored personal data, the origin of the data concerned, parties to which they might have been supplied and the purpose of data-processing and, if necessary, the right to rectify, block or delete such information. You may also at any time use the options listed under “Legal details” to contact us, both in this respect and regarding other questions affecting the subject of personal data.

SSL / TLS encryption

Our website uses SSL or TLS encryption, both for security reasons and for the protection of confidential information that you might send to us in our capacity as website operator. This ensures that data transferred via our website will not be accessible to any third party or parties. The presence of “https://” and a padlock icon in the address line of your browser program indicates that the connection is encrypted.

Server log files

The website provider automatically saves, to a server log file, information that your browser program transmits to us automatically. This includes:

  • Type and version of browser program
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Date and time of the server request
  • IP Address

None of these data shall be combined with any other data sources. Art. 6, sect. 1, subsection b of the General Data Protection Regulation (GDPR) provides the legal basis for the processing of data for the purposes of fulfilling an agreement or other contractual arrangement.

Data transfer upon conclusion of a contract for the sale and shipment of goods

Personally identifiable data shall only be transferred to a third party or parties to the extent required to fulfill the contract. The third parties concerned may include, for example, suppliers of payment or logistics services. No further transfer of data shall occur unless you have given your express consent in this respect.

Art. 6, sect. 1, subsection b of the GDPR provides the legal basis for the processing of data for the purposes of fulfilling an agreement or other pre-contractual arrangements.

Registration on this website

You may register on our website for the purpose of using certain features. The data so transferred shall be used exclusively for the purposes of providing the feature or service concerned. All obligatory fields must be completed in full at the time of registration. If not, registration will be refused.

We will notify you by e-mail in the event of significant changes such as those carried out on technical grounds. The e-mail concerned will be sent to the address that you used during registration.

The processing of the data that you entered at the moment of registration shall take place on the basis of your consent (art. 6, sect. 1, subsection a of the GDPR). You may at any time revoke your previously granted consent. A simple e-mail notification shall be sufficient for revocation purposes. This revocation shall not affect the legality of data-processing up to the moment of revocation.

We shall store your registration data for as long as you remain a registered user of our website. If you cancel your registration, your data will be deleted. This does not affect statutory retention-period requirements.

Contact form

Data, including your contact details, submitted via the online contact form shall be saved in order to process your enquiry or deal with any follow-up questions might arise. This information will not be disclosed to any other party without your consent.

The processing of the data that you enter via the contact form shall be exclusively subject to your consent (art. 6, sect. 1, subsection a of the GDPR). You may at any time revoke your previously granted consent. A simple e-mail notification shall be sufficient for revocation purposes. This revocation shall not affect the legality of data-processing carried out up to the moment of revocation.

We shall retain these contact-form data until you request their deletion or revoke your consent to storage, or until there is no further need to store the data concerned. This shall not affect mandatory statutory provisions, with particular reference to retention-period requirements.

Newsletter data

We require your e-mail address in order to send you our newsletter. You must verify your e-mail address and give your consent to receiving the newsletter. Additional data is not collected or is optional. The data concerned shall be used for the sole purpose of sending you the newsletter.

The processing of the data that you enter when subscribing to the newsletter shall be exclusively subject to your consent (art. 6, sect. 1, subsection a of the GDPR). You may at any time revoke your previously granted consent. A simple e-mail notification of cancellation shall be sufficient. You may also click on the “Unsubscribe” link on the newsletter page. This revocation shall not affect the legality of data-processing carried out up to the moment of revocation.

Subscription-related data shall be deleted when you cancel your subscription. We will however retain these data if they have been submitted to us elsewhere and for other purposes.

YouTube

Our website uses YouTube plug-ins to incorporate and display video content. The provider of the video portal is YouTube, LLC., of 901 Cherry Ave, San Bruno, CA 94066, USA.

If you open a page that includes a YouTube plug-in, this creates a connection with servers belonging to YouTube. YouTube will then be aware of which of our pages you have visited.

If you are logged into your YouTube account, YouTube may associate your browsing history directly with your personal profile. You can prevent this by logging out first.

We use YouTube to enhance the visual presentation of our online presence. This constitutes a legitimate interest within the meaning of art. 6, sect. 1, subsection f of the GDPR.

For further details of how your user-data are processed, please refer to YouTube’s data-privacy statement: https://policies.google.com/privacy?hl=en&gl=de .

Cookies

Our website uses cookies. These are small text files that your web browser stores on your end-user device. We use cookies to make our online presence more user-friendly, more effective and more secure.

Some of these are so-called “session cookies”. Session cookies are automatically deleted at the end of your browser session. There are however other cookies that remain on your end-user device until you delete them yourself. These cookies help us to recognise you when you revisit our website.

The latest web browser programs allow you to monitor, restrict or prevent the use of cookies. Many web browsers can be configured to delete cookies automatically when you exit the program. The disabling of cookies can however lead to limited functionality of our website.

The use of cookies for electronic communications or for the provision of certain desired functions (e.g. our online shopping basket) is subject to art. 6, sect. 1, subsection f or the GDPR. We have a legitimate interest, as the operator of this website, in the saving of cookies in order to ensure the smooth, trouble-free provision of our services. The use of other cookies (e.g. for analysis functions) is dealt with in a separate section of this data-privacy statement.

Econda


Our website uses the functions of econda, a website analysis service. This website analysis service is provided by econda GmbH, Eisenlohrstr. 43, D-76135 Karlsruhe, Germany.

Econda uses cookies and tracking pixels, to carry out the analysis of usage patterns.

To ensure the tailored design and optimum performance of this website, solutions and technologies by econda GmbH (www.econda.de) not only collect and store anonymised data, but also utilize this data to compile usage profiles by means of pseudonyms. Cookies can be used for this purpose which make it possible for an Internet browser to be recognized. Without the express consent of a visitor, however, usage profiles will not be stored together with data pertaining to the pseudonymous visitor. IP addresses, in particular, are rendered indecipherable immediately after receipt, which makes it impossible to match a usage profile with an IP address.

For more information about Econda, whose data protection and technology, visit http://www.econda.com/econda/company/data-protection/

If you do not want Econda to create an anonymous user profile of your activities on the website, you can disable the web analytics by Econda by clicking here: http://www.econda.com/econda/company/data-protection/revocation-of-data-storage/.

 

Google Analytics

Our website uses the functions of Google Analytics, a website analysis service. This website analysis service is provided by Google Inc., of 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses “cookies”. These are small text files that your web browser program stores on your end-user device to permit the analysis of your website usage. Cookie-generated information about your usage of our website is transferred to and stored on a server belonging to Google. The servers concerned are normally located in the United States of America.

The legal basis for the use of Google Analytics cookies is art. 6, sect. 1, subsection f of the GDPR. We have a legitimate interest, as the operator of this website, in the analysis of user behaviour in order to optimise our website and, if applicable, advertising.

IP anonymisation

We use Google Analytics in conjunction with the IP anonymisation function. If you are in a member-state of the European Union or a territory belonging to European Economic Area, this ensures that Google will transfer your IP address to the USA in a truncated form. There may be exceptional cases in which Google does not truncate your IP address until after transferring the full version to a server located in the USA. Google may use this information on our behalf to evaluate your usage of the website, to draw up reports on website activities and in order to provide further services relating to website and Internet usage. None of the IP addresses transferred by Google Analytics will be combined with other data held by Google.

Web browser plug-in

You can configure your web browser program to disable cookies. This will however restrict some of the features of our website. You can also prevent Google from collecting or processing data relating to your website usage (including your IP address). To do so, please click on the following link and install the corresponding browser plug-in: https: https://tools.google.com/dlpage/gaoptout?hl=de.

Opposition to the collection of data

You can likewise disable data collection by Google Analytics by clicking on the link included below. This saves an “opt-out cookie”, which prevents any data being collected on your future visits to our website: Disable Google Analytics.

For further details of how Google Analytics handles user data, please go to Google's data-privacy statement: https://support.google.com/analytics/answer/6004245?hl=de.

Order Processing

We have entered into an order processing agreement with Google that is designed to ensure full compliance with statutory data-protection requirements.

Demographics and Google Analytics

Our website uses the “Demographics” feature of Google Analytics. This permits the creation of reports that detail the age, gender and interests of website visitors. These details are obtained from Google’s online advertising and visitor-data supplied by third parties. These data cannot be assigned to a specific person. You can disable this feature at any time. You can do so by changing the settings of your Google account, or by generally blocking data collection by Google Analytics as shown in “Opposition to the collection of data” (see above).

PayPal

Our website permits payments via PayPal. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., of 22-24 Boulevard Royal, L-2449 Luxembourg.

If you pay by PayPal, the payment data that you enter are transmitted to PayPal.

The legal bases for the transfer of your data to PayPal are: art. 6, sect. 1, subsection a of the GDPR (consent), and art. 6, set. 1, subsection b of the same (data-processing for the purposes of fulfilling a contract). You may at any time revoke your previously granted consent. This shall not affect data processed up to the moment of revocation.

Google AdWords and Google Conversion Tracking

Our website uses Google AdWords. This service is provided by Google Inc., of 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States of America.

AdWords is an online advertising program. We also work with Conversion Tracking in the context of our online advertising. When you click on a Google advertisement, a Conversion Tracking cookie is saved to your computer. Cookies are small text files that your web browser stores on your end-user device. Google AdWords cookies, which expire after 30 days, are not used for personal identification purposes. The cookie lets Google and us know that you have clicked on an advertisement and been forwarded to our website.

Each Google AdWords customer receives a different cookie. These cookies cannot be tracked across the websites of AdWord customers. Conversion cookies are used to compile conversion statistics for AdWords customers that use the Conversion Tracking service. The AdWords customers concerned then know how many users have clicked on their advertisement and been forwarded to web pages with a Conversion Tracking tag. AdWords customers do not however receive information allowing the identification of individual users. If you do not wish to participate in such tracking, you can oppose its use. This is done by disabling conversion cookies in the user settings of your web browser program. This will also prevent your inclusion in Conversion Tracking statistics.

Conversion cookies are stored on the legal basis of art. 6, sect. 1, subsection f of the GDPR. We have a legitimate interest, as the operator of this website, in the analysis of user behaviour in order to optimise our website and advertising.

For further details of Google AdWords and Google Conversion Tracking, please refer to Google’s data-privacy statements: https://www.google.de/policies/privacy/.

The latest web browser programs allow you to monitor, restrict or prevent the use of cookies. The disabling of cookies can however lead to limited functionality of our website.

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