returns

Once you have received your goods, you will have plenty of time to unpack and try on the items ordered. You have 14 days from the date of receipt to return individual items, or the entire order, to Olsen. We want you to be delighted with every purchase you make. In the event that you are not satisfied and wish to return a product please see our guidance:

  1. Select the items that you would like to return and give a reason for your return in the return form in the package.

  2. Please return the items in their original packaging and enclose the return form in the package

  3. Print your free return label (link below)

  4. Stick the return label onto the outside of the package

  5. Drop off your return package at a post office and keep the proof of posting that you receive there.

GET RETURN LABEL


Once the returned items have reached the Olsen Logistics Centre, you will receive an e-mail from the Olsen Team confirming receipt. You will receive - within ten days of the item reaching us - a credit for the amount paid.Please note that Olsen can only accept the return of undamaged articles.

Please note also that we cannot accept the return of articles that you have bought from a boutique, department store or local Olsen branch. Please refer all queries, questions concerning exchanges and complaints to the establishment concerned.

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