Terms and Conditions

These are the terms and conditions of use and supply for www.olsen.co.uk (Site). Please read these terms and conditions carefully before you start to use the Site or purchase any products from it. By using the Site and purchasing products from it, you indicate that you accept these terms and conditions and that you agree to be bound by them.

The Site is operated by Olsen UK Limited (we, us and our). We are a limited company registered in England and Wales. Our registered company number is 02670597 and our registered office is at First Floor, Alexander House, 14-16 Peterborough Road, London SW6 3BN. Our VAT registration number is GB564550533.

If you do not agree to these terms and conditions, please refrain from using the Site or purchasing any products from it. We may require you to stop using the Site at any time by giving you notice.

We reserve the right to change these terms and conditions from time to time by changing them on the Site and by continuing to use the Site you accept these changes and agree to be bound by them. These terms and conditions were last updated on 13th April, 2013.

Before you place an order, if you have any questions relating to these terms and conditions please contact our customer service team by e-mail on service@olsen.co.uk

We do not sell products for purchase by minors (individuals under 18 years of age). If you are under 18 years of age, you may only purchase products with the involvement of a parent or guardian.

  1. TERMS OF USE

    Access to the Site

    It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the Site and that it is compatible with the Site. It is also your responsibility to ensure that all persons who access the Site through your internet connection are aware of these terms and conditions, and that they comply with them.

    We cannot guarantee the uninterrupted or error-free operability of the Site. Access to the Site is permitted on a temporary basis and we reserve the right to withdraw, modify or suspend the service we provide on the Site without notice. We will not be liable to you or any third party for any unavailability, modification, suspension or withdrawal of the Site, or any features, parts or content of the Site at any time for any period.

    This site is controlled and operated by us from the United Kingdom and is intended for United Kingdom residents and we make no representation that any material contained on this site is appropriate for any other jurisdiction.

    Registration

    We may, from time to time, restrict access to certain features, parts or content of the Site, or the entire Site, to users who have registered with us. You may also register with us to speed up the process of purchasing products on return visits to the Site.

    By applying to register with the Site you warrant to us that you are 18 years of age or over and that you are resident in the United Kingdom. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

    You must ensure that any registration details (including personal information) you provide are true, accurate, up to date and complete in all respects. You must notify us immediately of any changes to the registration details (including personal information) provided by contacting our customer service team by e-mail on service@olsen.co.uk.

    We may accept or reject any application to register with us at any time and we may suspend or terminate your account with us at any time at our discretion if we believe you have breached these terms and conditions. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorised use or other security breach of which you become aware. By using the Site as a registered member, you accept to be bound by these terms and conditions. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any detail you provide for the purposes of registering as a user proves to be false.

    What you are allowed to do

    You may only use the Site for non-commercial use and to purchase products from the Site and only in accordance with these terms and conditions. You may retrieve and display content from the Site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed before you access the relevant features, parts or content.

    What you are not allowed to do

    Except to the extent expressly set out in these terms and conditions, you are not allowed to:

    1. store pages of the Site on a server or other storage device connected to a network or create an electronic database by (i) systematically downloading and storing all or any of the pages of the Site; or (ii) by screen scraping, framing, caching, data extraction or programmatic access whether by robot, spider or otherwise; or (iii) by printing pages of the Site in a systematic or regular manner so as to create a database in hard copy form;
    2. collect or harvest personally identifiable information from the Site;
    3. remove or change any legal notices or other content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted;
    4. use the Site to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
    5. use the Site to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
    6. attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to our site or circumvent, disable or otherwise interfere with our security-related features;
    7. reproduce, copy, distribute, publicly display or re-sell any part of the Site in contravention of these terms and conditions;
    8. create links to the Site from any other website, without our prior written consent;
    9. modify, translate, reverse engineer, decompile or disassemble the Site or parts of the Site or create derivative works from the Site; or
    10. use the Site for any business, commercial or public purpose.

    You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our group companies and affiliates.

    All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them and you must, at our option, return or destroy any copies of any materials you have made in breach of these terms and conditions.

    Intellectual property rights

    We are the owner or licensee of all intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos).

    Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights in the Site or its content.

    You must not modify the paper or digital copies of any material you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. In the event you print off, copy or store pages from the Site (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.

    Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged.

    Content

    We may change the format and content of the Site from time to time. You agree that your use of the Site is on an 'as is' and 'as available' basis and at your sole risk.

    Whilst we try to make sure that all information contained on the Site is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.

    We make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded. To the fullest extent permitted by law, we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content. No liability can be accepted by us in respect of any changes made to the content of the Site by unauthorised third parties.

    We make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded. To the fullest extent permitted by law, we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content. No liability can be accepted by us in respect of any changes made to the content of the Site by unauthorised third parties.

    Third party links

    To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for: (i) the privacy practices of such websites; (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources; or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

    Privacy

    Use of your personal information submitted via the Site is governed by our privacy policy.

  2. TERMS OF SUPPLY

    Ordering

    Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Place Order" button on the final checkout page. You will also have to agree to these terms and conditions before you can place your order.

    After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number and detailing the products you have ordered. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, in our discretion, decline to accept any order.

    Non-acceptance of an order may be a result of one of the following:

    1. The product you ordered being out of stock.
    2. Our inability to obtain authorisation for your payment.
    3. The identification of a pricing or product description error.
    4. Attempted purchase of products by someone under the age of 18.

    Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (Dispatch Confirmation). The contract between you and us in relation to the products ordered (Contract) will only be formed when we send you the Dispatch Confirmation.

    The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.

    If you require any information regarding orders you have placed with us please email us at the following address: service@olsen.co.uk

    Delivery

    Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation or the date the Contract between you and us was concluded, unless there are exceptional circumstances.

    If such exceptional circumstances are likely to persist in the long term, we shall be entitled to cancel, either in whole or in part, the delivery concerned. In this case, you shall be immediately notified that the product ordered is not available and shall be reimbursed in full where payment has been taken.

    We currently only deliver to addresses in England, Wales, Scotland and Northern Ireland. We are unable to deliver to the Channel Islands. We reserve the right to refuse to deliver in certain areas from time to time.

    Products comprised within the same order cannot be delivered to different addresses.

    Deliveries are made by the delivery method stated during the order process.

    Where deliveries are made by courier, the following provisions apply:

    1. You will be notified during the order process of your options to choose specific delivery times and dates (if any). Otherwise, deliveries will usually take place on Monday to Friday, excluding bank and public holidays within the hours of 8am and 5pm.
    2. Please note that the courier may require deliveries to be signed for.
    3. Deliveries will be made to your door. Our courier will not be responsible for any additional carrying, unpacking or positioning of products.

    Our courier and postal service providers will use their reasonable efforts to arrange delivery but if they are unable to do so, your order will be cancelled and you will be refunded to the original payment method. We reserve the right to impose storage and/or re-delivery charges if you are not present to take delivery.

    We shall use our reasonable endeavours to meet any date agreed for delivery, but we will not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

    Delivery of the products shall be made to the delivery address specified in the order and you shall make all arrangements necessary to take delivery of the products whenever they are tendered for delivery.

    Risk and Title

    Products ordered will be at your risk from the time of delivery. Ownership of the products will also pass to you on delivery, provided we have received full payment of all sums due in respect of the products, including delivery charges.

    Price and payment

    The price of products is as quoted on the Site from time to time.

    Prices include VAT but exclude delivery costs, which will be added to the total amount due. Our standard delivery charge is £4.95 per order, although this may vary depending on the quantity of products ordered.

    Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

    The Site contains a large number of products and it is always possible that some of the products listed may be incorrectly priced. We will verify prices as part of our sale procedures so that the correct price will be stated when you pay for the products. If we discover a manifest error with our prices then we may cancel your order and refund you.

    Payment for all orders must be made by credit or debit card or PayPal on the checkout page. Credit/debit card purchases may be subject to validation checks (which you consent to) and authorisation by the relevant card issuer. If the issuer of your payment card refuses to or does not for any reason authorise payment to us for a particular purchase, we will not accept your order. Please note that it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

    Additional Terms

    Products purchased may be sold subject to additional terms and conditions relating to that product. Any such additional terms and conditions will be made clear to you during the purchase process on the Site.

    Promotional discounts

    Coupons, discounts and promotional discount codes offered by us are valid only for use as part of a purchase made via the Site, unless otherwise stated. Such promotional discounts are not valid for use as part of a purchase in our stores or concessions.

    Contract cancellation

    Except in relation to certain products set out below, you may cancel a Contract at any time before your order is delivered and up to seven working days afterwards, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy (see below).

    To cancel a Contract, you must inform us in writing, giving us your name, address and order reference. You must also return the products to us within 14 days of notifying us of the cancellation, in the same condition in which you receive them (except to the extent reasonably necessary for you to examine them), and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right to claim the cost of any deterioration from you.

    You will not have any right to cancel a Contract for the supply of any of the following products:

    1. perishable items, such as cosmetic grooming products or other items which cannot be returned for health or hygiene reasons; or
    2. products that have been customised or made to your own specifications,

    unless such products were damaged or faulty when delivered to you or have been incorrectly delivered.

    Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Dispatch Confirmation. Nothing in this section affects your legal rights.

    Our refunds policy

    If you cancel a Contract between us within the seven-day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. We will refund the price of the product in full, including the cost of delivery. However, you will be responsible for the cost of returning the item to us.

    We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

    Faulty products

    If any product you order is damaged or faulty when delivered to you, we may offer a repair, exchange or refund, as appropriate, in accordance with your legal rights. If you believe a product was delivered damaged or faulty, you must inform us in writing, giving us your name, address and order reference. Nothing in this section affects your legal rights.

    Product information

    Whilst we have taken reasonable steps to depict products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a product when you receive it.

  3. GENERAL

    Our liability

    Nothing in these terms and conditions shall limit or exclude our liability to you:

    1. for death or personal injury caused by our negligence;
    2. for fraud or fraudulent misrepresentation;
    3. for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
    4. under Part I of the Consumer Protection Act 1987; or
    5. for any other liability that may not, under English law, be limited or excluded.

    Subject to this, in no event shall we be liable to you (whether caused by tort or by breach of contract or otherwise) for loss of anticipated savings, data, wasted time, indirect or consequential losses, or for any loss of profit, revenue, contracts, or goodwill. Any liability we do have for losses you suffer arising from any Contract is strictly limited to the purchase price of the relevant products and to losses that were foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

    You are responsible for and agree to pay us any losses, costs or expenses that we suffer as a result of you failing to comply with these terms and conditions.

    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.

    General

    If any part or provision of these terms and conditions of use are found to be unenforceable, this shall not affect the validity of any other part or provision.

    You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. We may assign these terms and conditions or any rights hereunder without your consent or notice.

    All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.

    These terms and conditions supersede any previous versions.

    Law

    These terms and conditions shall be governed by and construed in accordance with the laws of England and you agree that any dispute between us regarding them or the Site will only be dealt with by the courts of England. Nothing shall prevent us from bringing proceedings to protect our intellectual property rights before any competent court.

    Contacting us

    Please submit any questions you have about these terms and conditions or any problems concerning the Site by email to info@olsen.co.uk or by using our online customer service form.

    Last updated: April 2013

My Account - Sign in

I have an account

  • Please check your entries

  • Please check your entries

  • * Mandatory field
  • Forgotten your password?

New customer

Register now to enjoy all benefits of the shop

  • Convenient checkout
  • View and track your orders
  • Exclusive offers and information
Create an account